Product Related FAQ

Q : Are your products Frost Proof?

A : No, our products are not Frost Proof.

Q : Can your products be used Outdoor?

A : Our products are for Interior Home Decor. To use our products outdoor, we recommend to avoid direct exposure to extreme weather.

Q : Can you produce from my own design?

A: Yes we can do custom design orders. Please contact our sales team for more information.

Q : Can you produce the products in custom size or finishing?

A: Yes we can do custom design orders depending on the quantity. Please contact our sales team for more information.

Q : What are the materials do you use?

A : We use: 

  • Fibre cement
  • Lava sand mix with cement
  • Resin
  • Terrazzo
  • Marble
Q : Do you give guarantee for the products?

A : YEs, we offer you a guarantee until your products arrive at your destination for a Full Container Order. If you do Less Container Load (LCL) order, we will give guarantee until our Showroom.

Q : Where can I see your products live?

A : We have a showroom in Ubud – Central Bali, Indonesia. Please find more information on our Contact Page.

Order Related FAQ

Q : Do you offer Retail?

A : Sorry, we only do Wholesale with a minimum order of 350 USD ( approx. 5.000.000 IDR )

Q : How much Down Payment do you require?

A : We require a minimum of 50% of your total bill to process your order

Q : How do I confirm my order?

A : The oder will be confirmed after we received a down payment of 50% of the total bill.

Q : Do you have a minimum purchase?

A : Yes we have. Our minimum purchase is 350USD (approx. 5.000.000 IDR) for each order.

Q : Do you have ready stock?

A : We keep selected items in stock. But usually we produce by order.

Q : How long is your Production Time?

A : It usually takes 3 weeks for the production.

Q : Do your products have a minimum order quantity?

A : Yes we have. Please find the minimum order quantity at the product detail page or contact our sales team.

Q : How long you can store the order?

A : We can store your products up to 3 months after receiving your order.

Payment Related FAQ

Q : Do you offer a special price for big quantities?

A : Yes we do. Please contact our sales team for more information.

Q : Can I pay in Euro or USD?

A : Yes, you can pay cash in Euro or
US-Dollar. We will convert the rate on the day we receive the funds. You transfer in Euro or Dollar. Our Bank will automatically convert the funds into Indonesian Rupiah.

Q : Can I receive a bill in Euro or USD?

A : We only issue bills in Indonesian Rupiahs. But we can provide you a document in Euro or USD after receiving your final payment as a reference.

Q : Can I pay with Credit Card?

A : We are sorry but we don’t accept Credit Card payments. We only accept cash payments or via bank transfer.

Q : Is the price include packing?

A : The price include our standard packing.

Q : Does the price include the Shipping costs?

A : No, our prices are exlude the shipping costs.

Q : When do I have to pay the balance?

A : Your open balance has to be paid before your goods leave our warehouse.

Packing & Shipment

Q : Can you arrange our Shipping?

A : Yes, we do. We have more than 20 years of experience handling and sending containers overseas.

Q : Is the price include packing?

A : The price include our standard packing.

Q : How long you can store the order?

A : We can store your products up to 3 months after receiving your order.

Q : We sell our products online. Do you offer a custom packing?

A : Yes we offer. Please contact our sales team for more information.

Q : Does the price include the Shipping costs?

A : No, our prices are exlude the shipping costs.

Q : Can you arrange the shipment even for a small order?

A : Yes, we can arrange the shipment. Our sales team will be happy to prepare an offer for you.

OTHER FAQ

Q : Where can I see your products live?

A : We have a showroom in Ubud – Central Bali, Indonesia. Please find more information on our Contact Page.

Q : Can I visit the factory?

A : Yes, for existing customers only on invitation or on our open-door day.

Q : Where is your factory or production?

A : Our main factory and warehosue is located in Yogyakarta, Central Java, Indonesia.