Frequently Asked Questions

A : No, our products are not Frost Proof.

A : Our products are for Interior Home Decor. To use our products outdoor, we recommend to avoid direct exposure to extreme weather.

A: Yes we can do custom design orders. Please contact our sales team for more information.

A: Yes we can do custom design orders depending on the quantity. Please contact our sales team for more information.

A : We use: 

• Fibre cement
• Lava sand mix with cement
• Resin
• Terrazzo
• Marble

A : YEs, we offer you a guarantee until your products arrive at your destination for a Full Container Order. If you do Less Container Load (LCL) order, we will give guarantee until our Showroom.

A : We have a showroom in Ubud – Central Bali, Indonesia. Please find more information on our Contact Page.

A : Sorry, we only do Wholesale with a minimum order of 350 USD( approx. 5.000.000 IDR )

A : We require a minimum of 50% of your total bill to process your order

A : The oder will be confirmed after we received a down payment of 50% of the total bill.

A : Yes we have. Our minimum purchase is 350USD (approx. 5.000.000 IDR) for each order.

A : We keep selected items in stock. But usually we produce by order.

A : It usually takes 3 weeks for the production.

A : Yes we have. Please find the minimum order quantity at the product detail page or contact our sales team.

A : We can store your products up to 3 months after receiving your order.

A : Yes we do. Please contact our sales team for more information.

A : Yes, you can pay cash in Euro or
US-Dollar. We will convert the rate on the day we receive the funds. You transfer in Euro or Dollar. Our Bank will automatically convert the funds into Indonesian Rupiah.

A : We only issue bills in Indonesian Rupiahs. But we can provide you a document in Euro or USD after receiving your final payment as a reference.

A : We are sorry but we don’t accept Credit Card payments. We only accept cash payments or via bank transfer.

A : The price include our standard packing.

A : No, our prices are exlude the shipping costs.

A : Your open balance has to be paid before your goods leave our warehouse.

A : Yes, we do. We have more than 20 years of experience handling and sending containers overseas.

A : The price include our standard packing.

A : We can store your products up to 3 months after receiving your order.

A : Yes we offer. Please contact our sales team for more information.

A : No, our prices exclude the shipping costs.

A : Yes, we can arrange the shipment. Our sales team will be happy to prepare an offer for you.

A : We have a showroom in Ubud – Central Bali, Indonesia. Please find more information on our Contact Page.

A : Yes, for existing customers only on invitation or on our open-door day.

A : Our main factory and warehosue is located in Yogyakarta, Central Java, Indonesia.